Frequently asked questions
Quick answers for using Withly Profit and understanding your store profit data.
Why does my dashboard say there is no profit data yet?
Withly Profit needs Shopify orders and product costs before it can calculate profit. Once orders sync, set a cost of goods sold (COGS) for each product variant in the app.
How is profit calculated?
Withly Profit starts with order revenue, then accounts for product costs, discounts, refunds, taxes, payment fees, and advertising spend. Profit figures are estimates to support business decisions and are not accounting or tax advice.
How do I set product costs?
In Withly Profit, open Expenses and set a COGS value for each product variant. Updating a cost recalculates affected orders so the dashboard reflects the new value.
Can I add advertising spend?
Yes. In Expenses, select Marketing Spends to add spend manually or import a CSV. CSV files require date and spend columns; campaign is optional.
Why do some orders not appear in my totals?
Dashboard totals use the primary currency configured for your shop. Orders in other currencies are excluded from these totals.
Is Withly Profit free?
Yes. Withly Profit is free for every store and every feature — there are no paid plans, order limits, or history restrictions.
How is my data handled?
Withly Profit uses Shopify data to provide profit reporting and processes required Shopify privacy and deletion requests. Read our Privacy Policy for the full details.
Need more detail? Read the Privacy Policy and Terms of Service.